An in-store visit can help you notice a texture, a color family or a package you like. The next step online is a precise match. Write down the brand, complete product name, size and variant, and keep a product-label photo when the store allows photography. A familiar-looking bottle is not enough to identify the same purchase.
Compare what the order actually includes
Check whether the display was a tester, a full-size product, a refill or a promotional set. Match a lip shade by its number and name, not only by the color on your screen. A gift shown beside a store display is not automatically part of an online listing. Read the selected option and included components before comparing prices.
Use another store as a discovery route
Olive Young and THE CAST have different assortments. You can keep shopping at stores you enjoy while using THE CAST to explore another brand or find a suitable available listing. We do not claim to stock every item you see elsewhere or to match another retailer’s promotions. An alternative should be evaluated on its own ingredients, directions and size.
Turn the shortlist into a hotel-delivery request
Choose one or two current listings and send their links with your hotel and travel dates. Ask about stock, the exact option, the final payable amount and arrival before check-out. The aim is a product you deliberately chose and can receive during your stay. Hotel delivery becomes useful after both the item and the receiving window are clear.
See it in store. Order on THE CAST. Receive it at your hotel.
Choose available products and ask us to confirm arrival before you check out. Hotel delivery areas, order cutoffs and fees are confirmed for your request before payment.
Choose your products. Keep the exact product links, options and quantities.
Confirm your hotel receiving window. Ask reception to accept your parcel, then send THE CAST your hotel address, reservation name, reachable contact, check-out date and time, and departure date.
Order after confirmation. Check the agreed delivery timing, fees and ordering instructions. For a Korean hotel, select South Korea as the delivery destination and review the final total and available payment methods.
Ask about your hotel and dates
Open THE CAST in English, sign in, then go to My Page > 1:1 Inquiries. Send the details below and read the reply in the same conversation. A request or a checkout delivery note does not reserve a delivery slot. If the deadline cannot be confirmed, ask about a suitable alternative before paying.
Details to include in your private inquiry
Product links, selected options and quantities
Hotel name, full address and postal code
Reservation name and a contact reachable during the stay
Hotel check-out date and time; departure date
Reception's permission to receive the parcel
Ask: Can these items arrive before my hotel check-out, what is the full delivery charge, and how should I place the confirmed order?
Customer service: weekdays 10:00–17:00 Korea time; lunch 12:00–13:00. Closed on weekends and public holidays. Send an inquiry outside these hours and wait for confirmation before placing a time-sensitive order.
APPLY THIS GUIDE
Choose products for your hotel-delivery request
Open the exact listing for current details and options. Confirm arrival before hotel check-out and the full delivery charge with THE CAST before paying.
