What to check about returns before buying K-beauty online
Questions to ask about returns and cancellation when comparing K-beauty stores.
When comparing online K-beauty retailers, review the return and cancellation conditions alongside the product and delivery price. THE CAST is a Korean retailer with a K-beauty section; shoppers should check its current terms for their specific order.
Before placing the order
Check whether the item is eligible for return, the applicable deadline, the condition required and how to request a return. Cosmetics may have item-specific restrictions. Do not assume that opened and unopened products have the same eligibility.
Understand costs and cancellation
Review who pays return shipping and whether any original delivery or import charges are refundable. For cross-border orders, the cost and procedure can differ from domestic returns. Check when an order can be cancelled and contact the seller if the terms are unclear.
Keep your order information
Save the product listing, order confirmation and relevant policy as they appear when you buy. Inspect your parcel on arrival and contact the retailer promptly if there is an issue. Policies and product availability may change.