K-beauty order support: useful Korean menu terms for shoppers
A practical glossary for identifying order, delivery, inquiry, cancellation and return information.
If you are buying Korean beauty online, a few Korean shopping terms can help you identify the right support section. THE CAST is a Korea-based shop where customers can browse K-beauty listings and check order information.
Common shopping and support words
주문 means order; 배송 means delivery or shipping; 문의 means inquiry. 취소 means cancellation, 반품 means return, and 교환 means exchange. Labels and menu wording vary between sites, so use these as translations rather than guaranteed menu names.
Find the right support channel
THE CAST’s K-beauty page directs questions and replies to My Page > 1:1 Inquiries. For a cancellation, return or exchange, it directs customers to My Page > Orders & Shipping and the relevant order. Availability and conditions depend on the order and product.
Prepare a clear question
For a product question, identify the exact product and option and describe what you need to know. For an existing order, use the retailer’s official support channel and provide the order information it requests. Check the current return conditions and charges before sending anything back.