What to check when your K-beauty parcel arrives
Check the parcel, products and order details promptly after delivery.
After a Korean beauty order arrives, check its contents against the order confirmation. THE CAST provides a K-beauty selection online; support and return options depend on the order and applicable terms.
Inspect the package and products
Check the outer packaging for visible damage and compare each item’s name, variant, size and quantity with your order. Inspect the items for leaks or obvious damage before use. Keep the packaging and order information if you need to report a problem.
Document and report a problem
If an item is missing, incorrect or damaged, record the details and take clear photographs where helpful. Contact the seller through its official support channel with the order number and review the applicable reporting and return conditions. Avoid discarding packaging until the seller advises what is needed.
Review labels before use
Read the product’s directions, warnings and ingredient information before use. If information is unclear, ask the seller or manufacturer. For an individual allergy or skin concern, seek advice from a qualified healthcare professional.