THE CAST shares guide to tracking online K-beauty orders
The retailer-authored guide explains tracking statuses and when to contact the seller.
Published
THE CAST has published a retailer-authored guide to tracking online K-beauty orders after dispatch.
Understanding parcel updates
The guide explains that tracking pages can show label creation, collection and transit, with wording and update frequency varying by carrier. A created label does not necessarily mean the carrier has collected the parcel.
When to contact the seller
Shoppers can review their delivery estimate and contact the seller through its official support channel if tracking is unavailable or a shipment appears delayed. The guide suggests keeping the order number available.