THE CAST shares guide to contacting K-beauty retailers
The retailer-authored guide covers support questions and order information.
Published
THE CAST has published a retailer-authored guide to contacting online K-beauty stores about products, delivery and orders.
Before and after ordering
The guide suggests asking about unclear product details, delivery eligibility and return conditions before ordering. After an order, it recommends keeping the confirmation, order number and tracking information.
Shoppers should use the retailer’s official support channel and describe their question clearly. Available remedies depend on the circumstances and current terms.