A delivery tracking update and a parcel in your hands are different milestones. When a carrier marks a hotel order delivered, ask reception where parcels for your reservation are held. Follow the hotel’s collection procedure and match the recipient name and order information before opening the package.
Check before check-out
Compare each delivered item with the order: product name, size, shade or variant, quantity and any explicitly included components. Inspect the package for visible damage. If something appears incorrect, keep the outer packaging and take clear photographs of the relevant item and label so customer support can understand the issue.
Use the order conversation
Send the order number, a concise description of the problem and your remaining hotel receiving time through the private support channel. Use My Page, then Orders & Shipping, for order-related cancellation, return or exchange options. The applicable product and order conditions determine eligibility; do not send a parcel to an assumed return address or expect a replacement before a flight without confirmation.
Keep the discovery useful after the trip
Save the exact product link and option if you want to find it again. A future order to your home country is a separate delivery request with its own destination availability, fees and requirements. When leaving feedback, describe the product you bought and your actual experience. Keep your hotel room, reservation details and contact information out of public reviews.
See it in store. Order on THE CAST. Receive it at your hotel.
Choose available products and ask us to confirm arrival before you check out. Hotel delivery areas, order cutoffs and fees are confirmed for your request before payment.
Choose your products. Keep the exact product links, options and quantities.
Confirm your hotel receiving window. Ask reception to accept your parcel, then send THE CAST your hotel address, reservation name, reachable contact, check-out date and time, and departure date.
Order after confirmation. Check the agreed delivery timing, fees and ordering instructions. For a Korean hotel, select South Korea as the delivery destination and review the final total and available payment methods.
Ask about your hotel and dates
Open THE CAST in English, sign in, then go to My Page > 1:1 Inquiries. Send the details below and read the reply in the same conversation. A request or a checkout delivery note does not reserve a delivery slot. If the deadline cannot be confirmed, ask about a suitable alternative before paying.
Details to include in your private inquiry
Product links, selected options and quantities
Hotel name, full address and postal code
Reservation name and a contact reachable during the stay
Hotel check-out date and time; departure date
Reception's permission to receive the parcel
Ask: Can these items arrive before my hotel check-out, what is the full delivery charge, and how should I place the confirmed order?
Customer service: weekdays 10:00–17:00 Korea time; lunch 12:00–13:00. Closed on weekends and public holidays. Send an inquiry outside these hours and wait for confirmation before placing a time-sensitive order.
APPLY THIS GUIDE
Choose products for your hotel-delivery request
Open the exact listing for current details and options. Confirm arrival before hotel check-out and the full delivery charge with THE CAST before paying.
