THE CAST customer support: Korea-time service hours and inquiry path
A guide to the customer support hours and inquiry path listed by THE CAST.
THE CAST’s shopping guide lists customer service by telephone and through its online inquiry section. Check current hours before making a time-sensitive request.
Published service hours
The guide lists +82-2-467-3015 and weekday hours of 10:00–17:00 Korea Standard Time (UTC+9), with a lunch break from 12:00–13:00. It states that service is closed on weekends and public holidays.
Online inquiries
For product questions or an issue after purchase, the guide directs customers to My Page > 1:1 Inquiries. Replies can be viewed in the same section.
Time-sensitive orders
For a hotel delivery or an order requiring confirmation, allow time for a response and review the agreed eligibility, timing and charges before paying. Check the current support page for changes.