How to request order support or a return from THE CAST
A guide to THE CAST’s published order support and return request paths.
THE CAST’s shopping guide describes separate paths for general inquiries and order-related requests.
Ask a product or order question
Use My Page > 1:1 Inquiries for a product question or an issue after purchase. The retailer says replies can be viewed in the same section.
Request cancellation, return or exchange
Open My Page > Orders & Shipping and select the order. The retailer says unopened items may be eligible for return or exchange; conditions depend on the product and order status. Customers pay return shipping for a change of mind.
Check before sending a return
Review the product’s posted conditions and contact support before sending an item back. The shopping guide lists customer service at +82-2-467-3015 and gives weekday service hours, subject to holidays and a lunch break.