A hotel name alone may identify several properties in the same city. Before ordering cosmetics to a Korean hotel, copy the full property address from your booking or ask reception for the delivery address it uses. Include the correct branch name, postal code and any building details requested by the hotel.
Use the name reception can recognize
Tell the hotel that a parcel may arrive and ask which recipient name to use. The reservation name is often more useful than a nickname on a shopping account. A room number may help once it is assigned, but it should not replace the guest name or full property address. Ask reception how it notifies guests when a parcel arrives.
Agree on a reachable contact
Provide contact details that can be reached during your stay. If you want to use the hotel telephone number, obtain permission first and confirm how delivery questions will reach you. Ask THE CAST support for help if checkout cannot accept your contact format; do not enter an invented local number just to continue.
Send one complete request
Prepare product links and quantities, hotel name and address, reservation name, contact details, check-out time and departure date. Share these in a private customer-support inquiry, not in a public product review. Passport scans and payment-card details are not needed to ask about delivery availability. After the receiving schedule and fees are confirmed, check that the actual order address matches the approved hotel details.
See it in store. Order on THE CAST. Receive it at your hotel.
Choose available products and ask us to confirm arrival before you check out. Hotel delivery areas, order cutoffs and fees are confirmed for your request before payment.
Choose your products. Keep the exact product links, options and quantities.
Confirm your hotel receiving window. Ask reception to accept your parcel, then send THE CAST your hotel address, reservation name, reachable contact, check-out date and time, and departure date.
Order after confirmation. Check the agreed delivery timing, fees and ordering instructions. For a Korean hotel, select South Korea as the delivery destination and review the final total and available payment methods.
Ask about your hotel and dates
Open THE CAST in English, sign in, then go to My Page > 1:1 Inquiries. Send the details below and read the reply in the same conversation. A request or a checkout delivery note does not reserve a delivery slot. If the deadline cannot be confirmed, ask about a suitable alternative before paying.
Details to include in your private inquiry
Product links, selected options and quantities
Hotel name, full address and postal code
Reservation name and a contact reachable during the stay
Hotel check-out date and time; departure date
Reception's permission to receive the parcel
Ask: Can these items arrive before my hotel check-out, what is the full delivery charge, and how should I place the confirmed order?
Customer service: weekdays 10:00–17:00 Korea time; lunch 12:00–13:00. Closed on weekends and public holidays. Send an inquiry outside these hours and wait for confirmation before placing a time-sensitive order.
APPLY THIS GUIDE
Choose products for your hotel-delivery request
Open the exact listing for current details and options. Confirm arrival before hotel check-out and the full delivery charge with THE CAST before paying.
