25 October 2026 — THE CAST has added a receiving checklist for tourists using hotel delivery. The guide starts from a practical distinction: a carrier’s delivered status does not necessarily mean that the guest has collected the parcel from reception.
Visitors are asked to follow the hotel’s collection procedure, match the reservation name and compare the goods with the order confirmation. The checklist covers product identity, size, variant and quantity, along with any components explicitly included in the selected option.
For a visible problem, the article recommends keeping packaging and providing clear photographs and the order number through private support. It directs customers to the order page for cancellation, return or exchange options, whose availability depends on the relevant order and product conditions. It does not promise a replacement before a flight without a separate confirmation.
The guide also encourages saving the exact product link for a possible later purchase. An order shipped to a home address overseas would be a separate delivery decision. This new company resource supports the complete hotel-order journey, from selecting an available item to checking that the correct purchase is in the customer’s hands.
See it in store. Order on THE CAST. Receive it at your hotel.
Choose available products and ask us to confirm arrival before you check out. Hotel delivery areas, order cutoffs and fees are confirmed for your request before payment.
Choose your products. Keep the exact product links, options and quantities.
Confirm your hotel receiving window. Ask reception to accept your parcel, then send THE CAST your hotel address, reservation name, reachable contact, check-out date and time, and departure date.
Order after confirmation. Check the agreed delivery timing, fees and ordering instructions. For a Korean hotel, select South Korea as the delivery destination and review the final total and available payment methods.
Ask about your hotel and dates
Open THE CAST in English, sign in, then go to My Page > 1:1 Inquiries. Send the details below and read the reply in the same conversation. A request or a checkout delivery note does not reserve a delivery slot. If the deadline cannot be confirmed, ask about a suitable alternative before paying.
Details to include in your private inquiry
Product links, selected options and quantities
Hotel name, full address and postal code
Reservation name and a contact reachable during the stay
Hotel check-out date and time; departure date
Reception's permission to receive the parcel
Ask: Can these items arrive before my hotel check-out, what is the full delivery charge, and how should I place the confirmed order?
Customer service: weekdays 10:00–17:00 Korea time; lunch 12:00–13:00. Closed on weekends and public holidays. Send an inquiry outside these hours and wait for confirmation before placing a time-sensitive order.
APPLY THIS GUIDE
Explore the products linked to this update
These are current THE CAST listings for your shortlist. Confirm the hotel receiving schedule and final charges before placing an order.
