THE CAST shares a K-beauty parcel arrival checklist
The retailer-authored guide covers checking products, documenting problems and reading labels.
Published
THE CAST has published a guide to checking a Korean beauty order when the parcel arrives. The retailer-authored checklist covers the package, product contents and steps to take if something appears wrong.
Compare contents with the order
The guide suggests checking product names, variants, sizes and quantities against the order confirmation and inspecting the package for leaks or visible damage. It recommends keeping the packaging and order details if a problem needs to be reported.
Report issues through official support
For a missing, incorrect or damaged item, shoppers can document the issue and contact the seller through an official support channel. Applicable reporting and return conditions should be checked for the order. The guide also encourages shoppers to read product directions and warnings before use.