When your beauty parcel arrives: a calm first check
Match the delivered items to your order and preserve the information needed to resolve a discrepancy.
Look at the parcel before unpacking
Check the shipping label privately to confirm the intended recipient. If the outside appears damaged or wet, photograph the condition before removing the packaging. Keep personal details out of any image you later share outside the support conversation.
Open the parcel carefully and keep its protective material while you check the contents. There is no need to discard the box immediately, especially if a product appears damaged or an item seems to be missing.
Match each item to the confirmation
Compare the product name, selected shade or scent, size and quantity with the order confirmation. For a set, use the actual contents list rather than assuming that everything pictured on a promotional image was included. A refill can look different from a complete product package.
Read any supplied instructions and date information before first use. If a package differs from the listing you remember, record the difference and ask for clarification. A visual change alone does not establish why it occurred.
Report a specific discrepancy
Contact THE CAST through the current support route when you need help with a missing, incorrect or damaged item. Describe the issue in a short sequence and attach clear photographs of the relevant product and packaging. Keep the order number in that private conversation.
Consult the store's current return and support terms before sending anything back or discarding evidence. This checklist does not create a new refund promise or deadline; it helps you document the delivery accurately so the existing process can be followed.